Frequently Asked Questions
How does YachtPorter help with security?
With attempted cybercrime against super yachts on the rise, it's essential to take every possible step to protect your vessel's network. One critical aspect of this is regularly changing your WiFi password, especially if you have a high crew, guest, or contractor turnover. Fortunately, with YachtPorter, updating your devices with a new password is simple and easy. Our app allows you to quickly update all of your YachtPorter devices whenever a password change is necessary, ensuring that your yacht's network remains secure. We understand the importance of cybersecurity, and we're committed to helping you keep your yacht and guests safe.
Do our guests need an app to use YachtPorter?
No, Guests can effortlessly use it without the need for downloading any additional apps. By leveraging the existing mechanisms within the phone's operating system, YachtPorter eliminates the requirement for third-party applications. Just tap and go!
What happens when I change my Wi-Fi password?
You can update the password remotely in your YachtPorter Setup app. The changes will take effect immediately for all associated YachtPorters.
Is it possible to have a custom style or colour of YachtPorter to match my yacht's aesthetic?
Absolutely! While one-time manufacturing costs for custom orders can be higher, we understand the importance of having a seamless and stylish look on your yacht. We can also install the technology in various furnishings, including behind tiles and under tables, to fit your yacht's unique layout. Please don't hesitate to contact us to discuss the possibilities - we'd be more than happy to help you find the perfect YachtPorter solution for your vessel.
Is a battery or power connection required for YachtPorter?
No, YachtPorter does not require any batteries or power connection. The device is equipped with advanced circuitry that operates through your smartphone when tapped, making it easy to use and highly convenient.
Is it possible to add my boat's name to my YachtPorter devices?
Absolutely! We understand the importance of personalisation, and we can customise your YachtPorter by adding your boat's name. If you're interested in this option, please feel free to contact us at firstname.lastname@example.org. We'll be more than happy to discuss the details and help you make your YachtPorter uniquely yours.
What do I need to get started with YachtPorter?
Once you have unboxed your YachtPorter device, the next step is to download our YachtPorter configuration app. This intuitive app will seamlessly walk you through the setup process, and allow you to conveniently manage your entire YachtPorter fleet from one central location.
Where might I find the setup apps for my Porter?
Visit Yachtporter Setup
Does YachtPorter work globally?
Certainly! YachtPorter can efficiently share your Wi-Fi anywhere you have a Wi-Fi router, without any geographical restrictions.
Is YachtPorter available in other languages?
YachtPorter is fully customizable. Every message and every screen may be updated with the language of your choice.
How much does is cost?
The initial hardware cost depends on the finish and quantity purchased. We then charge a small monthly fee which can be billed annualy to securely store your details and ensure support is at hand if and when required. You can choose to opt out at anytime.
Which phones are compatible with YachtPorter?
All modern phones are able to either tap or scan a QR code. This allows YachtPorter to enjoy broad compatibility, including most older devices.
Does YachtPorter work with laptops?
If using a MacBook, you can first join from your phone, and the password will be shared with your MacBook automatically. For windows laptops, the Wi-Fi password must be typed in directly to the machine, but don’t worry, guests can find this on the back of the device.
How do Tap and Scan differ from each other?
In today's world, mobile phones come equipped with the latest NFC technology, which allows users to seamlessly tap their phones near the designated device to receive the connection details automatically. However, for some older models that do not have NFC technology, users can flip over the device and scan a QR code on the back to establish the connection.
What if I don't see an answer to my question?
If you cannot find an answer to your question, please do not hesitate to contact us at email@example.com. Our team is always eager to assist and will be more than happy to help you in any way we can!